"My car got a random flat on the interstate at around 11 pm. I called Jim’s, and was immediately met with the friendly and helpful voice of a driver named Pat. I explained where I was on I 90, he was there in twenty minutes and took me back to the shop. He was very kind, and sympathetic to the situation, had a great attitude and was very personable. Exactly the kind of service you’d hope for when you’re in a stressful situation. Thank you again for your exceptional customer service."